Return Policy

At SnapCrush, we want you to be completely satisfied with your purchase. If for any reason, you are not happy with your order, please review our return policy below for instructions on how to return or exchange items.

1. Return Eligibility

  • We accept returns on unused, unopened, and unwashed items within 30 days of receipt of your order.
  • The item must be in its original packaging and in resellable condition to qualify for a return.
  • Certain products, such as personalized or custom-made items, intimate goods, or sale/clearance items may not be eligible for return, unless the item is defective or damaged upon arrival.

2. How to Initiate a Return

  • To start a return, simply contact our customer service team at [email/contact info] within 30 days of receiving your order.
  • Include your order number, the item(s) you wish to return, and the reason for your return. We’ll guide you through the next steps and provide you with a return address.
  • Please do not send the item back without receiving approval or further instructions.

3. Return Shipping Costs

  • Return shipping is the customer's responsibility unless the product is defective or the return is a result of our error (e.g., incorrect or damaged item).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item if shipping is not tracked.

4. Refunds and Exchanges

  • Once your return is received and inspected, we will notify you via email regarding the status of your return.
  • Refunds: If approved, your refund will be processed to the original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
  • Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us for assistance. We’ll help you with the exchange process and ensure your new item is sent promptly.

5. Damaged or Defective Items

  • If your product is damaged or defective upon arrival, please contact us immediately within 7 days of receiving the item. We will either send you a replacement or issue a full refund, including return shipping fees.
  • For damaged items, please send us photos of the item and packaging for quicker resolution.

6. Late Returns

  • Returns made after 30 days from the date of delivery will not be accepted. We recommend inspecting your items as soon as they arrive to ensure timely returns if necessary.

Contact Us

If you have any questions or need assistance with your return, feel free to reach out to our customer service team at [email/contact info]. We’re here to help and want to ensure you’re completely satisfied with your shopping experience.